Our Student Policy

Please read the student policy before you start your course. This document covers our full terms and conditions. If you have any queries please contact one of our Student Advisors on 0800 342 829, or email our tutors.

Click here to download the student policy

Payment Plan Terms & Conditions

If you complete an Interest Free Debitsuccess Payment Plan Form through the Debitsuccess provider, you are deemed to have accepted Debitsuccess terms and conditions here.

There is a one off payment plan establishment fee of $50.

Payment Plan FAQ.pdf 

Enquiries and Feedback

You will receive a complementary phone consultation with a course adviser when you request an Information Pack. You will also be automatically added to our enews database if you make an enquiry with The Career Academy. Please advise our administrator if you do not want to receive updates from The Career Academy: info@careeracademy.co.nz

The Career Academy really appreciates the feedback that you provide on completion of your course and uses this for course improvement and marketing purposes. Please let our administrator know if you would prefer that we did not use your feedback for marketing purposes: studentservices@careeracademy.co.nz

Make a complaint

If you feel we are not meeting your expectations for any reason. Please click here to make a complaint and management will get back to you within 10 days.

Course Material

You will receive your welcome email and online login details to access your course content within two business days.

How long do I have to complete my course?

Students have 6 months to complete their Certificate or 12 months to complete their Diploma and Pathway courses. However, the Administration Pathway, Accounting Pathway, Accounting Technician Pathway for Bookkeepers and Accounts Admin & Payroll Pathways are all 18 months.

When does enrolment become official?

Enrolment becomes official once the student accepts our terms and condition and The Career Academy releases the students Learning Platform log in details. Login Details are assumed to be received by the end of the day these have been released.

Privacy Statement

We collect personal information from you, including your:

• Name
• Contact information
• Billing or purchase information

We collect your personal information in order to enrol you in our courses.

Besides our staff, we share this information with our associated agencies as required to process student memberships and debt collection agencies should the need arise. We keep your information safe by storing it securely and only allowing appropriately trained staff and relevant government authorities to access it.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at studentservices@thecareeracademy.com, or 0800 342 829

Download our Privacy Policy

Are your courses Internationally Accredited?

Many of our courses are accredited by ICOES, the International Council for Online Educational Standards, which guarantees you a high standard of content with measurable outcomes from an ethically run training organisation. The Career Academy New Zealand is also Internationally Approved and Registered by IARC.

Application for enrolment

If you are a domestic student (as defined in section 159 of the Education Act 1989), on acceptance by the Career Academy of your application for enrolment, a binding agreement shall arise between you and The Career Academy, which shall be governed by the laws of New Zealand. By placing an order on The Career Academy New Zealand website, you confirm that you are a domestic student. Generally, a domestic students is defined in section 159 of the Education Act 1989 as:

• A New Zealand Citizen
• The holder of a residence class visa granted under the Immigration Act 2009
• A person of a class or description of persons required by the Minister, by notice in the Gazette, to be treated as if they are not international students.

You can access section 159 of the Education Act 1989 by accessing this link. Students who are not classified as domestic students cannot enrol in The Career Academy New Zealand as it is not a registered Private Training Establishment. We will refer you to one of The Career Academy’s international counterparts for processing (such as The Career Academy Australia PTY Ltd).

Is The Career Academy a Registered Private Training Establishment?

No – The Career Academy is not a registered private training establishment for the purposes of the Education Act 1989. It does not have accreditation from NZQA to deliver approved programmes but instead has accreditation from a number of professional industry bodies such as the International Council for Online Educational Standards, etc.

Is The Career Academy Registered Internationally?

Yes – The Career Academy New Zealand is Internationally Approved and Registered by IARC.

Minimum Technical Requirements

Before you sign up to start your course you must ensure that you have reliable access to a computer or laptop which has internet connection and Microsoft Office. Without Microsoft Office you will not be able to open or submit your assignments.

Refund Policy – What happens if I want to cancel?

Students are deemed to be enrolled in a course when they have completed their student declaration and their welcome email has been sent out. Students are encouraged to read the Career Academy Student Policy online to ensure that they are aware of their rights and responsibilities as a student with the Academy. If a student fails to read their student policy in a satisfactory time or wishes to cancel before their student declaration has been signed their enrolment can be cancelled without any charge. Cancellations within 8 business days of your log in email being sent out will be entitled to a full money back guarantee. Refunds will only be processed on the 20th of the month. If you cancel after this time, you will be liable to pay the full amount outstanding. Requests for course cancellations must be made by filling this online form,  contacting the Cancellations Ambassador by emailing us at info@thecareeracademy.com or calling us on 0800 342 829.