TERMS & CONDITIONS

Your enrolment date starts on the date the course login email, also known as the welcome email, is sent. This email is used for the purposes of cancellations, deferrals, course extensions and refunds and will serve as your acceptance of TCA’s Student Policy Terms and Conditions. Students are encouraged to read TCA’s Student Policy online to ensure that they are aware of their rights and responsibilities as a student with the Academy. If a student wishes to cancel their enrolment they can submit a cancellation request using the online form HERE. We will also accept cancellation requests via phone 0800 342 829 or email [email protected].

Cancellation forms submitted within your 10 days cancellation period (beginning from your welcome email being sent out), will be entitled to a full money back guarantee! Refunds will only be processed on the 20th of the month.

Cancellation requests received outside of your cancellation period will be liable for full course fees except in very limited circumstances if you experience a financial or other hardship – an unforeseen and extraordinary circumstance that significantly impacts your ability to continue with and/or pay for the course.  An example could include a severe and/or debilitating injury or illness to you or a close family member that you support.

Please submit a suspension or cancellation request using the online form HERE  within 10 days of the hardship event occurring. You may also contact us by phone 0800 342 829 or email [email protected].  Approval of applications will be at the reasonable discretion of TCA, and any applicable fees or refunds will be determined in accordance with the program’s refund policy.

If you complete a Debitsuccess Payment Plan Form through the Debitsuccess provider, you are deemed to have accepted Debitsuccess terms and conditions here.

Enrolment becomes official once the student accepts our terms and condition and The Career Academy releases the students Learning Platform log in details. Login Details are assumed to be received by the end of the day these have been released.

Please read the student policy before you start your course. This document covers our full terms and conditions. If you have any queries please contact one of our Student Advisors on 0800 342 829, or email our tutors. 

Click here to download the student policy

You will receive a complementary phone consultation with a course adviser when you request an Information Pack. You will also be automatically added to our e-news database if you make an enquiry with The Career Academy. Please advise our administrator if you do not want to receive updates from The Career Academy : [email protected]

The Career Academy really appreciates the feedback that you provide on completion of your course and uses this for course improvement and marketing purposes. Please let our administrator know if you would prefer that we did not use your feedback for marketing purposes: [email protected]

If you feel we are not meeting your expectations for any reason. Please click here to make a complaint and management will get back to you within 10 days.

You will receive your welcome email and online login details to access your course content immediately.

Students have 6 months to complete their Certificate or 12 months to complete their Diploma and Pathway courses. However, the Administration Pathway, Accounting Pathway, Accounting Technician Pathway for Bookkeepers and Accounts Admin & Payroll Pathways are all 18 months.

We collect personal information from you, including your:

• Name
• Contact information
• Billing or purchase information

We collect your personal information in order to enrol you in our courses.

Besides our staff, we share this information with our associated agencies as required to process student memberships and debt collection agencies should the need arise. We keep your information safe by storing it securely and only allowing appropriately trained staff and relevant government authorities to access it.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at [email protected], or 0800 342 829

View Our Privacy Policy

If you are a domestic student (as defined in the Education Act of 2020), on acceptance by the Career Academy of your application for enrolment, a binding agreement shall arise between you and The Career Academy, which shall be governed by the laws of New Zealand. By placing an order on The Career Academy New Zealand website, you confirm that you are a domestic student. Generally, a domestic students is defined in the Education Act of 2020 as:

• A New Zealand Citizen
• The holder of a residence class visa granted under the Immigration Act 2009
• A person of a class or description of persons required by the Minister, by notice in the Gazette, to be treated as if they are not international students.

You can access section 10 of the Education and Training Act 2020 by accessing this link. Students who are not classified as domestic students cannot enrol in The Career Academy New Zealand as it is not a registered Private Training Establishment. We will refer you to one of The Career Academy’s international counterparts for processing (such as The Career Academy Australia PTY Ltd).

No – The Career Academy is not a registered private training establishment for the purposes of the Education Act of 2020. It does not have accreditation from NZQA to deliver approved programmes but instead has accreditation from a number of professional industry bodies such as the International Council for Online Educational Standards, etc.

Before you sign up to start your course you must ensure that you have reliable access to a computer or laptop which has internet connection and Microsoft Office. Without Microsoft Office you will not be able to open or submit your assignments.

Yes – The Career Academy New Zealand is Internationally Approved and Registered by IARC.
View our IARC Certificate of Registration

The Career Academy New Zealand is also Accredited by ICOES.

View our ICOES Accreditation Certificate